Delivery & Returns

Delivery
Spend over €50 in our webshop and you’ll get free shipping within The Netherlands. Spend over €75 and you'll get free shipping in Belgium and Germany. For other countries check below schedule. We try our best to ship your order as soon as possible.

Delivery within The Netherlands
Orders will be delivered within 2-5 working days by PostNL. Once the order is dispatched from our warehouse, you’ll receive an e-mail with your tracking information.

International delivery
Please see the table below for the latest shipping rates and estimated delivery times. The shipping time is an indication, iamjai is not responsible for any delay.

Country

Shipping cost

Delivery time

The Netherlands

€4,95 Free delivery > €50

2-5 working days

Belgium & Germany

€8,95 Free delivery > €75

2-5 working days

United Kingdom,  Spain & France

€9,95

1-2 weeks

Rest of Europe

€24,95

1-2 weeks

Rest of the world

€34,95

1-2 weeks

Note:
All prices are exclusive import duties. We are not responsible for paying these customs fees.

Returns
We hope you will be satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to return your order. The responsibility and the costs of a return is on your side. We recommend that you send the return with a track & trace code.

Follow the next steps if you would like to make an exchange or return:

1. Inform us about your return or exchange via office@iamjai.com

2. Place the item(s) in the original shipping box, or use an alternative solid packaging method and close securely.

3. You can return your package including your name and order number to:
iamjai
Contactweg 47-32
1014 AN Amsterdam
The Netherlands                                   

4. Refunds can only be made in the original payment method and will show in your account after 14 days of receipt. We will contact you via email once we have received and processed your return.