Terms & Conditions

iamjai is registered at the Chamber of Commerce under the following number: 34139351. VAT number: NL 1919.82.702.B01. E-mail: office@iamjai.com Phone: +31 620392552. i am jai, Contactweg 47-32, 1014 AN Amsterdam, The Netherlands

Article 1. | General conditions
The terms and conditions of iamjai apply to all offers, products, orders, agreements and deliveries of iamjai. When you order an item, you agree to these terms and conditions. If you have any questions about the terms and conditions, please contact iamjai at office@iamjai.com.

Article 2. | Agreement and Order   
2.1 The agreement is binding from the moment you place an order. iamjai processes orders after the payment is received. Until then, iamjai is the sole owner of the products. 
2.2 Once your order has been processed you will receive an order confirmation by email
2.3 Images and specifications are indicative. All products are handmade and may therefore slightly vary. 
2.4 iamjai has the right to refuse an order and to dissolve an agreement. 
2.5 iamjai reserves the right to change images and texts on the website without prior notice.

Article 3. | Payment and Payment Methods   
3.1 iamjai offers different secured payment methods: all transactions are in euros. We accept the following payment methods: iDEAL, PayPal, Bancontact, Credit Card payment via MasterCard, Visa or American Express. 
3.2 If iamjai has accidentally listed a wrong price and it is clearly incorrect, iamjai has the right to adjust the price. Even when the item has already been ordered. 
3.3 All prices on the website are in euros, including VAT and excluding shipping costs. 

Article 4. | Delivery
4.1 iamjai delivers packages using multiple courier services including but not limited to: PostNL, DHL.
4.2 Additional costs may apply to your order if; you accidentally entered a wrong delivery address, chose the wrong delivery option or iamjai has to resend the package for other reason
4.3 We will do our very best to ship orders as soon as possible after receipt of payment. iamjai always strives to deliver your order within the expected delivery time. If this is not possible for any reason (e.g. the item is temporarily out of stock or the courier service is on a strike), we will let you know as soon as possible.
4.4 Until the moment of delivery, iamjai is responsible for the order. After delivery, the responsibility lies with the customer.
4.5 Please note that the delivery times mentioned in article 5 are the expected delivery times. In case a product is not being delivered within the expected timings, it is not possible to make a claim. However, iamjai will always do it’s best to ensure that your order arrives on time.

Article 5 | Shipping costs & delivery times

Note: 
All prices are excluding import duties. We are not responsible for paying these customs fees.

The shipping time is an indication, iamjai is not responsible for any delay.

Article 6 | Trial period
iamjai strives to check all products and orders before they are sent. However, we recommend that you check the quality within 14 days. If something is incorrect, you can send an email to office@iamjai.com

Article 7 | Returns & Exchanges  
7.1 We hope you will be satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to return the product.  
7.2 A return or exchange must always be notified to us first via office@iamjai.com
7.3 You can return your package including your name and order number to:
iamjai
Contactweg 47-32
1014 AN Amsterdam
The Netherlands                                   
7.4 We put the responsibility and the costs of a return on your side. We recommend that you send the shipment with a track & trace code. For returns outside the EU, iamjai is not responsible for any customs clearance costs. 
7.5 If returned items are used, worn, damaged or incomplete, we have the right to refuse them.
7.6 Refunds will be made within 14 days after receipt and verification.
7.7 iamjai can only transfer the amount of the refund back to the account from where the original payment was made.

Art. 8. | Guarantee
8.1 iamjai gives a 6-month warranty on the quality of the product, after the trial period of 14 days. The warranty is invalid if the product has a defect caused by improper use or if others have attempted to repair the product. If you’re not satisfied with the quality of a product, please send an email to office@iamjai.com
8.2 iamjai will propose a suitable alternative. iamjai decides which of the following options will apply: repair, replacement or restitution
8.3 In case of restitution, the refund will be made within 14 days after receipt of verification.
8.4 In case of repair or replacement, it may take up to 14 days.

Art. 9. | Copyright
All images and graphics used by iamjai are copyrighted. Images and graphics may not be reproduced or used in public without written permission from iamjai.

Art. 10. | Disputes
10.1 All legal relationships are exclusively governed by Dutch law.
10.2 Do you have any comments or a tip? Send an email to office@iamjai.com and we will get in touch with you soon.